Last updated: September 2026

1. About Xpress Cleaning Service

Xpress Cleaning Service provides domestic, office, commercial, warehouse and related cleaning services across Sheffield, South Yorkshire and surrounding areas.

Contact details:

• Email: info@xpresscleaningservice.co.uk
• Phone: 07404 743207
• Location: Abbeydale Road, Sheffield

2. Service Enquiries and Quotations

Customers may contact us by phone, email or through our website to request information or a quotation.

Any quotation may be based on information supplied by the customer, including the size and condition of the property or premises, service required, location and cleaning frequency.

If the actual work is significantly different from the information originally supplied, the scope, price or time required may need to be reviewed.

3. Booking a Cleaning Service

A booking is considered agreed once the service details, date or schedule and any relevant pricing have been confirmed between Xpress Cleaning Service and the customer.

Customers should provide accurate access details and any information reasonably necessary for us to carry out the service.

4. Access to the Property or Premises

The customer is responsible for ensuring reasonable access to the property or commercial premises at the agreed time.

If access is unavailable or significantly delayed, we may need to rearrange the service.

5. Customer Responsibilities

Customers should:

• Provide accurate booking and contact information
• Explain any specific cleaning requirements in advance
• Inform us of any restricted or unsafe areas
• Provide reasonable access to the premises
• Secure valuables or sensitive items where appropriate
• Inform us of any relevant site rules for commercial premises

6. Cleaning Standards and Scope

We aim to provide a professional cleaning service based on the agreed scope of work.

The exact tasks included will depend on the service booked and any requirements agreed before the cleaning takes place.

Certain specialist cleaning tasks may require separate agreement or may not be included in a standard cleaning service.

7. Commercial Cleaning Contracts

Commercial customers may discuss regular cleaning arrangements, including 3 month, 6 month, 12 month or custom cleaning plans.

The exact schedule, scope of work, payment arrangements and any other commercial terms should be confirmed as part of the agreed business cleaning arrangement.

8. Changes to Bookings

If you need to change a booking, please contact us as early as possible.

We will make reasonable efforts to accommodate changes, but availability cannot always be guaranteed.

9. Cancellations

Customers should provide reasonable notice if they wish to cancel or rearrange a cleaning service.

Where a separate commercial contract or written agreement applies, the cancellation terms contained in that agreement may take priority over these general website terms.

10. Payment

Any applicable price and payment arrangements should be confirmed before or as part of the service agreement.

Commercial customers may have different payment terms depending on the cleaning arrangement or contract agreed.

11. Property and Personal Belongings

Customers should take reasonable care to secure valuable, fragile or sensitive belongings before cleaning begins.

If there is an existing damaged, unstable or particularly fragile item, please inform us before the service where reasonably possible.

12. Health and Safety

We may refuse, stop or modify work where we reasonably believe that conditions present an unacceptable health or safety risk.

Customers should disclose known hazards or site-specific safety requirements before work begins.

13. Rubbish Removal

Where rubbish removal is agreed as part of a service, the exact type and quantity of waste to be removed should be discussed in advance.

Certain materials may not be suitable for removal without separate arrangements.

14. Delays and Events Outside Our Control

Occasionally, a service may be affected by circumstances outside reasonable control, including severe weather, transport disruption or other unexpected events.

Where this happens, we will aim to communicate and rearrange the service where reasonably possible.

15. Complaints or Concerns

If you have a concern about a cleaning service, please contact us as soon as reasonably possible so that we can review the issue.

We aim to deal with genuine concerns fairly and communicate clearly with customers.

16. Website Information

We aim to keep information on this website accurate and current, but service details, coverage areas and availability may change.

Website content should not be treated as a guaranteed quotation or confirmation of availability.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, availability or terms of websites operated by third parties.

18. Privacy

Personal information provided to us will be handled in accordance with our Privacy Policy.

19. Changes to These Terms

We may update these Terms & Conditions when our services, website or business procedures change.

The latest version will be published on this page.